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...phrasing suggested the benefits might fall short of early hopes: "I am confident that we got the very best deal we could." Dairy and timber exporters are expected to profit most, but manufacturers like white-goods maker Fisher & Paykel and fashion house Icebreaker also stand to gain from easier access to China's low-cost factories as well as to its fast-growing middle class. The projected $300 million annual income boost from the free-trade agreement "is obviously worth having," says Skilling. But "given that our total exports are about $NZ40 billion [$32 billion] a year, it's pretty...
...Since the People's Republic already enjoys near-free trade with New Zealand, its financial gains will likely be small. Wellington negotiators have said the Chinese were keen on access to agricultural technology and easier entry for niche workers like chefs and acupuncturists. But for Beijing, the deal's key value is as a trial run. Free-trade agreements are part of China's global push for the status and influence of a big power. The negotiation with New Zealand, says the Trade Association's Ferguson, will serve as "a template for bigger, more complex deals" - a pilot project where...
...have appeared on it, portrayed by artists and photographers who gave TIME its signature visual style. Today's magazine covers evolve from that traditional style. Where art and illustration once prevailed, we now see almost exclusively photography, a medium that imparts immediacy and often suggests exclusive access to high-profile subjects. Today's covers portray concepts, ideas and trends as well as people in the news. The gallery of covers here represents artwork and paintings of newsmakers that gave TIME its signature style. This art doesn't purport to showcase the best or most important covers in TIME's history...
...someone who runs a company dedicated to the automation of customer-service systems, I can say with some authority that your article should have been titled "The End of Customer Service - As We Know It." Thanks to the Internet, not only are people more empowered to access information on their own, but in many cases they also end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these...
...problem conservationists claim is hampering their effort to protect the ibis is insufficient legal protection for the birds. There is no law prohibiting access to the swamp, says Agard, and though Caroni is listed as a protected under the Ramsar Convention, an international intergovernmental wetlands treaty, adequate local legislation has not been enacted. Diminishing the urgency, conservationists say, is the fact that the scarlet ibis is not an endangered species; it's just endangered on the island of Trinidad. When the Venezuelan colony abandons Trinidad, a smaller flock resident on the island, which needs the interlopers to keep their gene...