Word: accountably
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...laser focus on who its ideal customer is. Because the company sells bare-bones products at a slim margin, it needs low-maintenance customers. At the firm's New York City café, one of five token storefronts, manager Omar Woodard recently let an older woman walk away without an account after she worried aloud that branchless banking might be too newfangled. "Customers who don't fit our business model don't fit our business model, and that's totally O.K.," says Woodard. "The bank just wasn...
...people. ING Direct has more than 5 million account holders, with 100,000 to 150,000 more signing up each month. "Before it was a curiosity, but now banks look at the outflow of accounts to ING Direct, and they're reacting," says Alenka Grealish, managing director of the banking group at consultancy Celent. Citibank, HSBC, Capital One, E-Trade and Emigrant Bank are among those offering no-fee, no-minimum-balance Web-only accounts with well-above-average interest rates. Many even offer rates higher than ING Direct's. Kuhlmann's response: "Knock yourself out." So far, new-account...
...that militant groups have responded to the U.S. surge with a big push of their own, unleashing a flurry of new or rarely used tactics and innovations designed to maximize the death toll. Their most potent weapons are the roadside bombs being fashioned by men like Abdallah, which now account for roughly 80% of U.S. deaths, up from 50% at the start of the year. "People are calling me all the time, asking for new ways to ..." Abdallah says, pressing down his right thumb on an imaginary remote control, and adds, "... Boom...
...arrival of bird flu, plus the high profile efforts of celebrity chef Jamie Oliver to promote healthier eating. "The organic culture is very strong in the U.K.," says Lannon, which is why Whole Foods intends to eventually open as many as 40 stores throughout Britain. Although organic products currently account for only 1.6 percent of Britain's $167 billion food trade, it is the market's fastest-growing sector. While many Brits might associate the organic label with misshapen potatoes and flaccid carrots on offer at a local farmers' market, Whole Foods is trying to expand the market by offering...
...which bears the weirdly exculpatory title In the Eye of the Storm - Waldheim had simply skipped over his three years of military service in the Balkans. I couldn't fathom how anyone's experiences in a time and place like that could fail to figure in any honest account of a life. When Waldheim made a point of showing me that he was reading Thomas Keneally's Schindler's List - the movie had been released there just a week or so before our interview - I developed a strong sense that we'd talked long enough...