Word: accountant
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...Luther, 63. Sure, they'll still have time to make the doughnuts for your morning commute, but Luther thinks the slightly musty chain is ready to take on the industry giants--Starbucks and McDonald's--on their turf. He started small, rolling out espresso drinks in 2003; they now account for 5% of sales. Next he plans to triple the number of U.S. stores, to 15,000, by 2020; expand the menu with pizza and flatbread sandwiches; and give the stores a much-needed makeover...
Instead of trying to compete head on at lunch and dinner, Dunkin' is betting on snacks like smoothies and miniature pizzas. Drive-through customers account for 60% of its business, so Dunkin' is focusing on food you can eat with one hand on the steering wheel. Since people stop in for coffee all day long, the hope is that they will be more inclined to grab a quick snack too. The prototype store uses high-speed ovens that can heat sandwiches in less than a minute while giving the bread those toasted brown edges no microwave can imitate...
...over nervous owners, Dunkin' is pointing south, to Sarasota. At the prototype store, franchise partners Marvin Kaplan, Kevin Millard and Shawn Cabral say new chicken biscuits, flatbreads and pizzas account for 10% of sales. Their shop, close to popular Siesta Key Beach, is packed by 10 a.m. on weekends. It opened on Jan. 26 and is already beating sales at their other store, which is about a mile farther from the beach and brings in $1.2 million a year, according to Cabral. With more than 5,000 customers turning out for the first week and the average sale totaling...
...kind of courtesy that was apparently reserved for such overnight guests. A recent Washington Post exposé revealed that some wounded soldiers were placed in outpatient facilities plagued by mice, mildew and mismanagement. It's a shocking account, and not only for ordinary Americans who know Walter Reed by its spit-shine, high-tech image. An embedded TIME reporter who lost a hand in a grenade attack, I was treated at the hospital as a patient from Dec. 16, 2003, to Jan. 8, 2004. From my home in Washington, I returned regularly as an outpatient over the next 18 months...
...walk away at the slightest provocation. Just this week, while the U.S. was parleying with the North Koreans in New York, similar talks between Japan and the North in Vietnam hit a roadblock. According to Japan's Foreign Ministry, Pyongyang temporarily suspended negotiations after Tokyo demanded that it account for Japanese citizens abducted by North Korea in the 1970s and '80s. Considering how tricky talking to the North can be, just achieving the immediate goal-the shutdown and dismantlement of the Yongbyon reactor-would be a significant diplomatic feat. And as Hill is the first to acknowledge...