Word: agented
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...even with our genes and backgrounds the same, my sister and I are very different people. Diana is a corporate lawyer; I'm a former magazine editor, now a literary agent. She studied classics at Bryn Mawr; I studied the history of religion at Vassar. She favors clothes that have actual colors in them; I opt for black. She's politically conservative; I'm more liberal. She's a pragmatist; I'm an optimist...
CHARGED. ROBERT W. PICKETT, 47, former IRS employee who fired a .38-cal. handgun outside the White House; with assaulting a federal officer; in Washington. Pickett, who faces up to 10 years in prison if convicted, was hospitalized after being shot in the knee by a Secret Service agent...
CALL YOUR AGENT...
This may seem a throwback notion in the digital era, but industry veterans say a knowledgeable travel agent can be a miracle worker when things go wrong. Unlike an airline employee, a travel agent is working for you, and he or she can search options faster and more efficiently than...
Standing in a line of grumpy fellow travelers and arguing with the gate agent might be the worst thing you can do. "Gate agents," says a former airline executive, "are processors, not problem solvers." Instead head back to the ticket counter, where the personnel tend to be less harassed and more knowledgeable, and have access to better information. Try to be cordial; if the airline reps get snippy, ask to see the airline's on-site customer-service manager. That's the top of the complaint food chain, the person who can make your life pleasant or merely bearable...