Word: aided
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Dates: during 1990-1999
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...Because of a programming error, anticipated financial aid was not put on the term bill," said Dean of Financial Aid James S. Miller. "The letter did go out and everybody was billed for the full amount...
...glitch affected the thousands of students--undergraduates and graduates--who receive financial aid, many of whom jammed phone lines with questions about the misstatements...
...University Billing Office added a special option to the phones of financial aid offices throughout the University to redirect the calls to the Billing Office and assigned additional staff members to handle phone traffic...
...Students were confused, which we don't like to do," she said. "But the calls were generally very short because we had all the [correct financial aid] information on the screen...
...Strauss said financial aid officers failed to catch the error because the correct tuition figures showed up on their computer screens--they were simply omitted from printed statements...