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A TAM Airlines plane had skidded off the runway, over Avenida Washington, and into the warehouse, bursting into flames. Radio news correspondents didn’t know whether the plane had carried passengers or cargo, or the extent of the damage. “They don’t know...

Author: By Matthew S. Blumenthal | Title: Tragedy at Congonhas, As I Saw It | 7/20/2007 | See Source »

Corporations genuinely do want to hold on to their customers (airlines notwithstanding, of course) given that your lifetime value as a profitable client is much too high to discard because of a couple of nasty complains. The math is compelling: it costs a lot of money to acquire a customer...

Author: /time Magazine | Title: "Can You Hear Me Now, Sprint?" | 7/11/2007 | See Source »

Boeing's unveiling of the new 787 Dreamliner, auspiciously timed for 7/8/07, drew a crowd of 15,000 employees and their guests to Boeing's Everett, Wash., facility in a manner fitting for what is the most successful, fuel-efficient commercial jetliner in history. To date, 47 carriers have ordered...

Author: /time Magazine | Title: Will the Dreamliner Soar? | 7/9/2007 | See Source »

Why the fanfare? Boeing is confident that the advantages offered by the Dreamliner for passengers, airlines and the environment is a winning combo. And a lot of it is thanks to the plane's composite construction. Optimally, the 787 will get 100 miles per gallon per seat, compared to the...

Author: /time Magazine | Title: Will the Dreamliner Soar? | 7/9/2007 | See Source »

The BTS is hoping to make Schmidt's legislation unnecessary, however. In June, the Bureau launched its own review of data collection methods regarding tarmac delays. According to Smallen, BTS didn't realize its data was inaccurate until after it "was brought to our attention following JetBlue," he says, referring...

Author: /time Magazine | Title: Flight Delays: Worse than Reported? | 7/5/2007 | See Source »

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