Word: airlinese
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But by the time Neeleman was assembling JetBlue, he had already launched three airlines, including Morris Air, which he sold to Southwest, and WestJet in Canada. Forced by a non-compete clause with Southwest to stay on the sidelines, he spent years figuring out JetBlue. He raised a ton of...
Delta might be enjoying a bit of blue sky, but Grinstein understands the frustrations of airline travel. Pricing is a big one. The rise of low-cost carriers was supposed to simplify prices for everyone, but that hasn't happened. "People are suspicious," he says, "and wonder what kind of...
Instead, airlines taunt us with a byzantine yield-management pricing system that tries to factor in fuel prices, weather, congestion and everything else that complicates air travel. "It's not like any other business I know," says Grinstein. Selling an airline ticket is "more like trying to figure out a...
A native of Seattle, Grinstein took his first flight on Northwest 70 years ago and has spent his entire career in planes and trains. He helped form one of the largest railroads in the U.S., saved Western Airlines by merging it with Atlanta-based Delta in 1987, and last year...
Grinstein's successor as CEO (the front runners are Delta's COO James Whitehurst and CFO Edward Bastian) faces a massive reorganization plan. He will also have to overcome the reputation of airline management as inept--a rap that makes Grinstein bristle. Airlines, he says, are uniquely vulnerable and volatile...