Word: airlinese
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Once upon a time, when Maurice Flanagan was working at the airport in Nairobi, wet weather meant one thing: it was time to jump into his car and drive quickly up and down the clay runway. If his wheels got stuck, he would wave off any approaching airplane. He has...
While most of the world's airlines have spent the past year slashing costs and trimming services, Emirates started eight new major routes in 2004 alone and now flies to 78 destinations in 55 countries. Last summer, Emirates began its first U.S. flights, to New York City's J.F.K. airport...
Although many airlines are trying to become low-fare carriers, Emirates unabashedly is not. "Passengers' expectations on long-haul flights are different," says Dermot Mannion, an executive at the airline. "The low-fare model will not work on long flights. Passengers want good service, comfort and certainly some food." Emirates...
Nonetheless, planes are running at an impressive 73% capacity, say Emirates' executives. "We have a very good product, and there is no shame in seeking to retain pricing at the highest possible level," says Mannion. Hermann Michel, an Austrian who was recently hired away from Singapore Airlines as a catering...
High prices?along with some serious attention to expenses?also help drive profitability. Thanks in part to low labor expenses and the efficiencies of flying a relatively new fleet of planes, it costs Emirates only 8.5? to carry one passenger one mile (the cost per available seat mile, or CASM...