Word: airlinese
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It certainly seems like an odd way to make a point. In what he describes as “an act of civil disobedience with the aim of improving public safety,” 20-year-old Nathaniel T. Heatwole spent seven months over the course of 2003 smuggling box...
Well, who knows? And as far as the economists are concerned, who cares? As long as travelers feel confident in their safety—that is, as long as the TSA and the airlines can simulate an environment of airtight security—then it’s business as...
“The notion underlying the Kennedy School was that we should help people do public service. And one of the facts of life—sad, but nonetheless a fact—is that service in government pays less than business,” said Gotbaum, who is...
IDENTIFY LIKELY LOSERS Easy does it. But lighten up on anything that is travel related (airlines, hotels, leisure) or that relies on discretionary spending (autos, retail).
With a top-class product (new airplanes, leather seats and live TVs on board), JetBlue challenged the skeptical perception of new airlines. But Neeleman, 43, also changed the reality. His obsession with employee happiness and customer service (when the blackout in August 2003 shut down most airlines, Neeleman drove out...