Word: airlinese
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Operating like a NASCAR pit crew, Southwest's mechanics pride themselves on changing airplane tires faster than their counterparts at other airlines. And mechanics at Southwest don't use the standard $500 tool to remove the magnetic device that detects metal chips in engine oil, as other mechanics do; they...
More than other airlines, Southwest compensates its workers in ways other than base pay. It contributes 15% of its pre-tax income to a profit-sharing plan. Immediately after Sept. 11, 2001, Southwest management assured its workers and unions that no one would be laid off.
The airline has enjoyed big savings by never having the type of defined-benefit pension plan that is proving so troublesome for other carriers. Pension plans at eight major airlines are underfunded to the tune of $12 billion. Southwest was, however, the first major airline to establish an employee stock...
Southwest has other advantages beyond its work force. It flies point-to-point domestic routes, as opposed to the complex and expensive hub-and-spoke international networks operated by other major airlines. There are no meals served onboard, no bulky drinks carts and no entertainment. Where it makes sense, as...
Expect to feel squeezed on your next flight--and not just because of the legroom. Desperate for cash, airlines are nickel-and-diming flyers every chance they get. Many carriers this month put in place tough new rules on nonrefundable tickets. Now if you wait until your day of travel...