Word: airlinese
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And what places she has been--learning to fly at 17 on a small grass strip in East Stroudsburg, Pa., moving to fly for Shamrock Airlines in Puerto Rico in 1972 because no U.S. airline would hire a female pilot, and in 1978 becoming the first woman pilot hired by...
COLLEEN BARRETT PRESIDENT AND COO, SOUTHWEST AIRLINES
Some male executives at other airlines still treat her like the secretary she once was, but Barrett can afford to ignore them. Her company is profitable; theirs are not. "I'm much more concerned about what our customers think about us and how we're treating them," she says. In...
MICHELE BURNS CHIEF FINANCIAL OFFICER, DELTA AIRLINES
She grew up in the small town of Rincon, Ga., and retains an easygoing Southern accent. But make no mistake--Burns moves fast. Within four hours after two competitors' aircraft hit the World Trade Center on Sept. 11, Burns realized the likely effect on Delta Airlines' revenue and shifted $450...