Word: airlinese
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AIRLINES & AIRPORTS
The Outcome: Carol wrote to Spirit Airlines' customer service department at least twice seeking restitution. Both times, the airline pointed her to its check-in policy and signed off with a brusque, "There will be no further correspondence regarding this matter."
The Avenger contacted Spirit Airlines, explained Carol's case again and asked for the company's side of the story. Spokesperson Misty Pinson opted not to elaborate on Spirit's point of view, other than to say, "I have reviewed this inquiry again with our customer-relations department and the...
We were disappointed. While it's true that the airline followed its domestic check-in policy to a T (it states that "Spirit Airlines reserves the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 45 minutes prior to...
So, sorry, Carol. You will have to be avenged in the next life. In this one, however, you may want to stay off Spirit Airlines.