Word: airport
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Dates: during 1980-1989
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Travelers who plan to pass through Denver's Stapleton Airport any time soon should be prepared for an unusual encounter with ticket agents who come on like ambitious Dale Carnegie graduates. At Stapleton, where United and Continental are locked in one of the fiercest airline battles in the U.S., United is engaged in an all-out campaign to win friends and influence people to switch over from its rival's flights. In one United tactic, eager agents sidle up to unwary travelers as they pass through the terminal and lure them onto United flights with such promised incentives as earlier...
...politely arm-twisting United employees, whose campaign is limited so far to Denver's airport, wear green-and-white lapel pins bearing the acronym TORQUE, which stands for "Try Our Real Quality United Experience." But on the hidden backside of the pin is a more provocative symbol. It depicts a jet, similar to those in Continental's fleet, with a large screw embedded in its gold-painted tail...
...officials were taking a hard look at Eastern Air Lines, where some workers have complained that they have been forced to cut corners on maintenance. Since mid-July, the agency has conducted inspections of Eastern's operation at Boston's Logan International Airport. After an FAA visit last Thursday, the airline canceled or delayed several flights to make aircraft repairs...
...fuss at Eastern drew attention away from Delta's continuing bad luck. At Los Angeles International Airport, a SkyWest commuter plane collided on a taxiway with a Delta 767. Both planes were damaged, but no one was injured. The cause of the accident was not immediately clear. Meanwhile, two Delta jets had to make unscheduled landings: a 727 flying from Calgary, Alta., to Salt Lake City touched down in Great Falls, Mont., because of a pressurization problem, and an Atlanta-bound DC-8 returned to Las Vegas after it developed engine trouble...
...rare unanimity in demanding action. Groups representing the airlines, the pilots and corporate aircraft owners presented to Congress a plan to improve safety and service. It recommends that the Government use the current $6 billion surplus in the federal aviation trust fund to meet such goals as expanding airport capacity and hastening the development of more modern traffic-control systems. Over the years, flying has been a safe way to travel, and the airline industry is determined to keep it that...