Word: altas
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...customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, PRESIDENT, VISIONSTATE, EDMONTON, ALTA., CANADA...
...many cases, they also end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to retain employees, making service inconsistent at best. Technology will fill these gaps and provide better, more consistent service. John Putters, President, Visionstate EDMONTON, ALTA...
LOCHAN BAKSHI, EDMONTON, ALTA...
...would not be enough to prevent the melting of the Arctic ice cap. We need to know the maximum amount of harmful waste that can be tolerated globally and devise a concrete plan to stay within that limit. This may necessitate enormous changes within our society. Claudia Schaer, CALGARY, ALTA., CANADA...
Claudia Schaer, Calgary, ALTA...