Word: amazon
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Dates: during 2000-2009
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...sells to other companies. Everything at Cisco--from health-insurance issues to softball schedules--is available on the Web. Already, Cisco makes 84% of its sales over the Web, accounting in 1999 for about $9.5 billion in business-to-business e-commerce. To put that in perspective, mighty Amazon sold about $1.5 billion worth of products online...
...direct mail, I'm paid 5%. Under these conditions, my royalty on a $25 book can be as low as $1.25. Amazon.com changes that and allows me to earn combined fees of more than $5 per book. Never has a retailer built such fierce loyalty among its "suppliers" as Amazon has by turning authors into sales agents. Jeff Bezos may be the personification of the digital revolution, but he also knows about developing loyalties one person at a time. JOSEPH VRANICH Irvine, Calif...
...book author, I measure Bezos' success not by how many books Amazon sells for me but by how I am treated. When my recent book was posted, a reader with what seemed like a personal vendetta wrote 13 similar hate-filled reviews and posted them on Amazon.com and two other large online book stores. Three Amazon employees over a four-week period treated me as if I had a legitimate concern, while the other online sites insinuated I was just a thin-skinned author who couldn't take any criticism. The Amazon people took the time to actually read...