Word: amazon
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...every online shopper bought as much stuff from Amazon.com as Jeff Bezos does, his company wouldn't be $2 billion in the hole. Heaps of UPS boxes line the floor of his cramped office in the PacMed Center, Amazon's Seattle headquarters. Bezos tears into them as if it's Christmas morning, relishing each moment of surprise. It's a stack of DVDs! Kitchen baskets! Austin Powers dolls! More DVDs! (Sample Bezos picks: Go, American Gigolo, Teaching Mrs. Tingle.) You get the sense he would be buying most of it even if he didn't run the company. This...
...solution was simple: treat the Internet as a democracy. Google interprets connections between websites as votes. The most linked-to sites win the Google usefulness ballot and rise to the top of search results. More weight is given to "voters" with millions of links themselves, such as Amazon or AOL. If the big hitters are pointing to your Tiger site, Google says it's cool. Popularity equals quality...
Luckily for both of us, Palm last week announced a machine aimed squarely at the home consumer that will be perfect for her: the m100, for $149. I immediately bought one on Amazon (although the product isn't expected to start shipping until later this week...
JEFF BEZOS Amazon dot bomb. Lost COO. Stock falling. Don't make us regret that Man of the Year thing...
...Schulman has responded by setting up two new customer-service call centers and hiring several hundred additional customer-service representatives, bringing the total to 650. Schulman says, however, that Priceline's first priority is delivering savings rather than service. "We don't provide the level of service that Amazon provides," he notes. "Customers need to understand the level of service that they can reasonably expect...