Word: amazon
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...Amazon trains an elite group of gift wrappers to "make it look like Mom's." Each worker processes 30 packages an hour (those who fail are reassigned to other jobs). For its busiest season yet, Amazon's warehouses are stocked with 4.4 million yards of ribbon and 7.8 million sq. ft. of wrapping paper--which if laid flat would more than cover Disneyland...
Voila! One to seven days later, yet another of Amazon's 13 million customers has been served...
Plenty of reasons suggest that e-tail will crush retail. Take selection. There are the infinite miles of infinite shelf space that Amazon's Jeff Bezos loves to cackle about. And there's no need to set up those costly stores, with rent and utility bills due every month and a sales force to handle those pesky customers...
...malls with the same stores for a generation now, sipping Orange Juliuses as we wade past the Limited on the way to the food court. If you were cool, if you "got it," you shopped online: it was convenient, it was competitively priced, it was fun. Web retailers like Amazon could even engage the intellect, making recommendations and offering a venue for shared literary criticism. When was the last time a salesclerk offered that kind of guidance? "People are more and more fed up with the kind of service they get in the big stores," says Connie Keithahn, an office...
Investors clearly think the game is over, rewarding pure-play e-tailers with market capitalizations that dwarf their off-line competitors--Amazon's $32 billion, vs. Sears' and K Mart's combined $17 billion; eToys' $4.5 billion, vs. Toys "R" Us' $3.6 billion; and, even more amazing, airline-ticket broker Priceline.com's $8.3 billion, vs. the combined $8.6 billion market cap of Continental Airlines, US Airways and United Airlines...