Word: andana
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...Minding Her Manners In her review of the Tuscan hotel L'Andana [Sept. 4], Catherine Mayer says the general manager might remember her as "the Guest from Hell: high maintenance, capricious and, quite frankly, badly behaved." She adds, "I was only doing my job." But was it really necessary for her to engage in the absolutely obnoxious behavior she went on to describe? I'm sure that by the time she and her companions got through with the staff and management of L'Andana, the smug trio left behind more than a few bad feelings. I have close friends...
...Most travel writers are overly indulgent in their praise of the hotels they visit-and often boring. Mayer, on the contrary, definitely wants to be noticed. I was shocked by her misbehavior at L'Andana and can only imagine the utter disgust of the hotel's other guests and staff. I suspect that, as Mayer reported, L'Andana's well-trained sommelier smartly guided Mayer and her company away from the most valued wines, knowing full well that serving it to them would have been throwing pearls before swine. Janie Berquist Phellipon St. Denis-La Chevasse, France...
...limits, flooring the accelerator and screeching round hairpin bends to discover its strengths and weaknesses. In much the same way, it is the duty of every travel writer to subject the hotels they visit to really robust test drives. So Maurizio Romani, the general manager at L'Andana, a deluxe establishment in Tuscany, may remember me as the Guest from Hell: high maintenance, capricious and, quite frankly, badly behaved. But I was only doing my job - with assistance from my husband Andy and in spontaneous cooperation with a British food writer and broadcaster (we'll call...
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