Word: ands
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Dates: during 1990-1999
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Lenk, who started eToys in 1996, pioneered a tricky business. No one else was selling toys online at the volume Lenk envisioned. "There's nothing that's easy," Lenk says. "The details are really hard." Everything--the software, the shipping procedures, the wrapping system--had to be invented on the...
Toys "R" Us was at first regarded as an industry joke, its website plagued by overcrowding and inadequate order fulfillment. KBkids.com didn't even exist last year. The space belonged to eToys, the first online retailer to design a truly kid-friendly toy site. Kids could create electronic wish lists...
But last Christmas, eToys proved you could sell Barbies and Brio trains on the Web, doing $20 million in sales and capturing more than 50% of the online toy biz. So this year off-line players had no choice but to go cyber and--surprise, surprise--they've been up...
It's not tough to see why 100 million customers shop at Wal-Mart every week. The nation's top retailer sells everything from sweatpants to string beans, rakes to Ritalin. It keeps its prices low, its shelves stocked and its big, wide aisles peppered with blue-smocked clerks. The...
So why is Wal-Mart's website so crummy? Product selection has improved recently, but it's still puny. The design is underwhelming; search and navigation tools are weak. And don't try returning something bought online to a store. "It's the biggest toy seller in the country, and...