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“The fact that it took an hour and a half to see someone is alarming,” the individual says.
“I personally have gotten a lot of complaints from students that the counselors themselves rush people through appointments. [And] there are some pretty terrible stories of people going in after hours, and the on-call psychologist coming in 45 minutes late,” the student said...
Another potential source of difficulty is the division of mental health care between therapists, who provide counseling, and prescribers—nurse practitioners or psychiatrists—who dispense medication to students.
Although many students with long-term issues express discontent with UHS’ treatment system, students who have received short-term mental health treatment from UHS shower praise upon the system, particularly the accessibility of appointments and the relatively short wait times.
New patients receive a 20-minute appointment to speak with a clinician by phone within two days of their initial request, and they are then set up with a follow-up appointment to see a UHS therapist in person.