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...help in selecting 10 outfits, tries them all on and leaves without buying even a belt. "They may not be demons as individuals, but they are killing your stock," writes Larry Selden, a Columbia Business School professor, and Geoffrey Colvin, FORTUNE's senior editor at large, in their book Angel Customers & Demon Customers, which hits stores in early June. Business people have always known that some customers aren't worth the trouble. Now Selden and Colvin show, through vivid examples, how much companies can gain by comprehensively tracking and examining the costs and benefits of each customer relationship. (Fidelity...

Author: /time Magazine | Title: World Briefing: May 19, 2003 | 5/19/2003 | See Source »

Most of the photos by Nicholson Price ’03 unfortunately rise little above the mediocre. His most striking image, however, operates within the cliché of superimposition, but does so surprisingly well. A sculpture of a founding-father-ish figure in long robes, behind a humanoid angel arcing toward heaven, fills the left and center of the picture. A stone lion sits off to the side; eagles guard above. In the sky to the right, though, floats a meditative woman standing against a tree, her chin filling the ground between the angel’s head and shoulders...

Author: By Alexandra B. Moss, CRIMSON STAFF WRITER | Title: REVIEW: Photo Club Shows Off Fresh Exhibit | 4/28/2003 | See Source »

DIED. VERA ZORINA, 86, star ballerina turned Hollywood actress of the 1930s and '40s; in Santa Fe, N.M. Born Eva Brigitta Hartwig in Berlin, she was married for eight years to George Balanchine, who choreographed her performances as a sultry nymph in the 1938 film The Goldwyn Follies, the angel in the Broadway musical I Married an Angel and the lead muse in his 1943 ballet, Apollo...

Author: /time Magazine | Title: Milestones Apr. 21, 2003 | 4/21/2003 | See Source »

...parking meters had to be removed, for example. The key moment in the film, when the mother sees a Soviet helicopter carrying away a huge bust of Lenin, took weeks to shoot because of weather problems and a malfunctioning Russian chopper. Goodbye Lenin! won the Blue Angel, the award for the best European film, at the 53rd Berlin Film Festival in February. And critics are wowed. "It is grippingly funny, fantastically grotesque and endlessly moving," said the newspaper Der Tagesspiegel. How will it play outside Deutschland? The film has been sold to 29 different markets, including Italy, where it opens...

Author: /time Magazine | Title: The Berlin Wall Lives! | 4/20/2003 | See Source »

...your business life," says Joanne Dennison, 43, who co-founded the group. "Our favorite saying is 'Leap, and the net will appear.' We are the net for one another." Last year the group added an extra layer of intimacy to its web of support. Each member took a decorative angel inscribed with her name to the December meeting. Then the women passed the angels around in a circle while one member read a poem. When the poem ended, each woman found herself holding the name--and angel--of her new individual cheerleader. "Your angel is the person who is going...

Author: /time Magazine | Title: Making Time for Friends | 4/14/2003 | See Source »

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