Word: ansett
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Dates: during 2000-2009
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After her chief rival, Ansett, ceased operations last September, Qantas Airways chairman Jackson, 49, pulled international aircraft back to Australia and helped 110,000 stranded Ansett passengers fly for little or nothing. The goodwill was repaid: domestic earnings jumped nearly 60% this year. Qantas this month will issue more than $400 million in new stock to finance expansion of its fleet and launch a new leisure airline...
...almost from scratch, Eddington's lot in life is to try and fix what someone else broke. After rising through the ranks to lead Hong Kong-based Cathay Pacific, the former Rhodes scholar (he left Oxford with a doctorate in engineering) took the top job at Australia's troubled Ansett airline in 1997. Eddington's cost cutting brought Ansett into the black and reduced its debt by two-thirds, but he couldn't finish the job. He left in 2000 after Air New Zealand bought full control of the airline; Ansett has since gone bankrupt...
Luckily, a whole lot of pertinent technology has already been developed. Some airlines have installed check-in kiosks at which passengers can select their seats. Ansett Australia has devices that print baggage-claim tags for domestic flights. A few carriers allow passengers to do the check-in ritual at home from a PC. British Airways customers in the U.K. can now pick their seat via a wap phone. And around the world, immigration departments are experimenting with palm recognition scanners to hasten the ordeal for frequent travelers...