Word: aol
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Dates: during 1990-1999
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...AOL, ONLINE COLOSSUS...
...great surprise to see AOL chairman Steve Case on your cover [BUSINESS, Sept. 22]. But he is newsworthy not so much as a champion of a burgeoning industry but rather as a man with more dissatisfied customers than anyone else on the planet. RICK RAUCH Boulder, Colo...
...found Case's statement that he wants his company to be "customer friendly" quite ironic. If it is true, he needs to give his customer-service representatives some lessons in "friendly." One day, after being an AOL subscriber for a couple of years, I was suddenly denied access. My inquiry into the reason for it met with rudeness. Later, AOL wanted me to reactivate my account. Sorry! CHARLES A. OVERTON Lexington...
...happy would you be if you purchased a television set and it remained blank every other time you turned it on? AOL has the number of subscribers it has because it advertises heavily, much as McDonald's customers outnumber those of restaurants with superior food. Once the Internet service providers catch on to this fact and begin their own mass-market advertising, AOL's numbers will soon crumble. DAVID CLARK Cincinnati, Ohio...
STEVE CASE AOL honcho gets CompuServe, clobbering Microsoft. Maybe there really are profits online...