Word: aol
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Dates: during 1990-1999
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Some of the delays experienced by FAS can be compared to AOL's difficulties, Steen says...
...problems can be compared to AOL in some ways, but they are quite less pronounced," he says. "Our problems lay with one application, PINE e-mail and not with the network as a whole...
...have the equipment they needed to deal with the heavy usage, and, like AOL, has had to make accomodations...
Steen says he recognizes the much larger scale on which AOL must work, but says FAS has accomodated to the level on which it must function...
...refund AOL is offering to customers who have difficulty getting on-line is merely the extension of an old policy, Nerzig says...