Word: aol
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Dates: during 1990-1999
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...meantime, AOL is offering a credit refund to users who cannot get on-line, "so people could at least get their money back," Nerzig says...
...alleviate the back-up of users for the time being, Nerzig says AOL has been asking users to try to vary the time they log on so the lines are not as busy at the same time...
Additionally, AOL has been making efforts to appease its customers...
Steve Chase, chief executive of AOL, sent an e-mail message to users last Thursday, explaining the refunds the company plans to give its customers...
Chase says that AOL has four goals for improving its services...