Word: aol
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Dates: during 2000-2009
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...perhaps because they were understandably suspicious of the question, they replied yes. And now when they try to fire up a connection to, say, Mindspring or AT&T or UUNET or any other Net-service provider, their AOL dial-up muscles in and blocks access to their old ISP. Some 7 million of AOL's 21 million subscribers have upgraded to 5.0. While no one knows how many of them are afflicted, it was apparently enough to attract lawyers...
Unfortunately, unless they have a computer-science degree or access to a highly motivated 13-year-old, the folks who are now stuck with AOL's loading whenever they want to go online are probably faced with calling AOL's customer-service number to fix it. Why AOL--which is buying Time Warner--doesn't put its fix-it recipe online or on its start-up screen is beyond me. But that's not my problem; you are. And I'm here to help, dear reader...
...respect the corporate values expressed by TIME's Norman Pearlstine and Walter Isaacson in their letter to readers about the merger of TIME's parent company with America Online [AOL-TIME WARNER MERGER, Jan. 24]. In this day of corporate mergers and acquisitions, I believe compatible corporate values make for a successful marriage. I am not familiar with AOL's values, yet I do have the perception that AOL is strongly oriented toward customer service. How else could this online provider grow so rapidly? As a longtime subscriber to TIME, I am impressed by its quality of journalism and fairness...
...years ago, you could read a newspaper, page through a weekly newsmagazine and watch an evening news program and thereby receive separate, incisive and differing reports on topical subjects. Shortly, you will read TIME, watch CNN and be able to browse AOL's sites. But you will undoubtedly get the feeling you are digesting the same rehashed, bland and insipid "content." The rush to fill Internet bandwidth has dumbed down our media fare. The "new media" have made everything equal to one (and the same). How boring! FRANK KUBICEK New York City...
...expect me to read your story on the AOL-Time Warner merger without thinking about a conflict of interest? Give me a break! I'm expected to praise this great union, but all I can say is, "Hello, Big Brother!" DONALD J. RITTER St. Louis Park, Minn...