Word: aol
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Chase says that AOL has four goals for improving its services...
...first goal of AOL, Chase says, is to expand the "system capacity" as soon as possible...
...million system investment program, more than we spent in our first decade of existence, will add 150,000 more modems to AOL-net and give us the capability to handle 16 million member sessions a day--five times more than we handled last year," he says...
Chase also says AOL plans to cut back on its advertising campaign and focus its efforts on improving the services for its current customers...
...addition, AOL plans to give refunds to customers who have complaints about the service...