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...mollified customers, but to professional masters of disaster, who specialize in bailing out companies in crisis, JetBlue is emblematic of a new model of calamity, one that is instantly visible, viral and capable of inflicting business-busting damage. And one that demands a fresh kind of crisis-management approach. Will Yum! Brands, owner of KFC and Taco Bell, never cease to see clips of a rat-infested New York City store on YouTube? "Saying you're sorry might be O.K. for a love-story script, but it's not enough to assure consumers that they should continue using your product...

Author: /time Magazine | Title: The New World of Crisis Management | 4/19/2007 | See Source »

...book about promising LSD research--research that ended with antidrug crackdowns.) Doblin has painstakingly worked with intensely skeptical federal authorities to win necessary permissions. MAPS helped launch all four of the current Ecstasy studies, a process that took two decades. It's the antithesis of Leary's approach...

Author: /time Magazine | Title: Was Timothy Leary Right? | 4/19/2007 | See Source »

...point where Labor's social project meets its "economic escalator." Go back to Rudd's maiden speech. It's the education revolution, comrade. The other great wave of sentiment that Labor is riding is shaped more by fear than hope. For Ruddites, it's climate change time. Rudd's approach on global warming is to flay Howard for being a skeptic; any government action taken, Labor claims, is insincere, inadequate or too late. Rudd is on a climate-change crusade. It's the area where he is moving out of the centrist comfort zone with risky populism. If elected, Rudd...

Author: /time Magazine | Title: The Radiant Art of Doing A Kevin | 4/19/2007 | See Source »

...there are numerous variations, is to preface part of an answer with a question: "You know why?" When challenged with serious probing, he appears affronted. Asked about federalism by ABC-TV's Kerry O'Brien, he wielded the word "actually" like a stick. "Well, actually, that's not the approach I've got at all, Kerry. I've just got a healthy regard for what state governments actually do. I used to work for one. I actually understand the critical role which they perform." His private bullying of editors and media proprietors has already come back to haunt him. There...

Author: /time Magazine | Title: The Radiant Art of Doing A Kevin | 4/19/2007 | See Source »

...University’s decision not to issue a letter immediately following the events left some students critical of the approach. Harvard officials yesterday posted a statement of sympathy online and announced a service to remember the victims at 10 p.m. tonight in Memorial Church...

Author: By Clifford M. Marks, CRIMSON STAFF WRITER | Title: Houses Lead Support Efforts After Shooting | 4/19/2007 | See Source »

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