Word: audiotext
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...created the G.L.S.A. Audiotext Hotline, "an automated service designed for people of all sexual orientations: straight, gay, bisexual and unsure." You dial up the G.L.S.A. computer (617-495-6100) and, in total anonymity, choose from a menu of more than 100 brief prerecorded messages -- everything from "What causes people to be gay?" and "Can a gay person be changed into a heterosexual?" to your choice of 12 "Common myths about homosexuality," a directory of counseling services and the policies of 11 different religious denominations toward gay issues. (Now don't all call at once...
...like picture phones and home computers. And in some glaring instances, the industry has been its own worst enemy. The sale of credit information by companies like TRW and Equifax hurt the market for automated credit services; sleazy, heavy-breathing 900-number telephone services created a mounting backlash against audiotext...
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