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...other Internet group consists of a handful of services and brokers, like Auto-By-Tel http://www.autobytel.com/ or AutoVantage (1-800-843-7777), on America Online and CompuServe, that bring consumers together with the cars of their choice. This combination of information and immediate access to models can turn shoppers into owners with just a few taps of the keyboard and a couple of telephone calls...
...Maloney of Marietta, Georgia, were almost ready to give up. No matter how hard they haggled, they could never find a model with the features they wanted at a price they could afford. Then last January, Phillip, a postman and after-hours computer enthusiast, discovered a referral service called Auto-By-Tel on the Internet. He typed in what he was looking for at 11 one night and got a call from a dealer the next morning. "They talked price on the phone, and two days later, we picked up our Suburban," says Julia, a writer and registered nurse. Cost...
...that dealers once kept to themselves--for instance, what the dealer paid for that beauty he wants to sell to you. Consumers are also riding the buying clout of warehouse clubs like Sam's and PriceCostco, which now arrange sales and leases. In response, old-line dealers are creating auto superstores, where customers can choose from vast selections of new and used models tagged with no-haggle prices. "We have not seen anything like this in 75 years in the car industry," says Donald Keithley, a partner in J.D. Power & Associates, which monitors car buyers' satisfaction. "This is the first...
...AUTOS ONLINE The Internet and private services such as America Online and CompuServe contain countless sites devoted to cars and trucks. But this profusion is easily divided into two main groups. One consists of hundreds, if not thousands, of pages on the World Wide Web, the multimedia portion of the Internet, that are loaded with facts and figures about every conceivable car or truck. Want to know how much a dealer pays for that 1996 Honda Accord you've been eyeing? Or what kind of gasoline mileage it gets? Just log onto Edmund Publications http:www.enews.com/magazines/edmunds) which gives...
...Auto-By-Tel, which is based in Corona del Mar, California, works through 1,300 dealers, who pay as much as $1,500 a month to join the network and agree in advance to charge a low fixed amount over a vehicle's invoice price. That shaves profit margins but reduces the commissions that dealers pay salespeople and cuts down on advertising costs. Observes Auto-By-Tel founder Peter Ellis, who styles himself a reformed hard seller: "We simply say to our dealers, 'Take that money you're saving and take it off the price of your cars.'" AutoVantage, which...