Word: backtrack
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Dates: during 1980-1989
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Snipers shoot at people through the camouflage of sarcasm or irony and should be asked to explain and expand their remarks. "Smoke them out," says Bramson. "Make them be overt in their attack, or backtrack. Don't push. It's hard for hostile people to lose face. Let them get put from under their attack." The behavior of exploders-sudden yelling, cursing or crying-requires no action at all. Simply let the tirade or crying jag spin itself out and end in a guilty apology. If that fails, Bramson recommends a distancing line: "This is a very serious...