Word: basics
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Dates: during 1980-1989
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...receive state subsidies to assure that performance. Americans who visit London typically come away with fond memories of the city's excellent taxicabs and subway system. The shortage of personal attention comes just when U.S. consumers are enjoying a cornucopia of novel products and services. Thus the deterioration of basic, personal service is taking the fun out of the new offerings. Shoppers can now find ten kinds of mustard and a dozen varieties of vinegar in a supermarket, but where is a clerk who can give a guiding word about these products? Airlines offer a bonanza of cheap fares...
...staff incessantly with the venerable dogma that the customer is always right. Result: the chain's sales, 73% derived from women's retailing, passed the $1 billion mark for the first time in 1985 and reached an estimated $1.6 billion for 1986. Sales per square foot of space, a basic retail performance yardstick, is about double the average for the industry...
...more responsible." Bennett may be ineffectual in getting legislation passed; indeed, both Congress and academe fault him for abandoning the traditional role of ombudsman on Capitol Hill for educational programs and funding. However most observers agree that he has been a resounding success at stirring up national discussion on basic educational issues...
...doing what they have to do in the face of academe's changing needs and hardening realities. Moreover, laymen and even some independent-minded faculty scorn tenure as a refuge for the insecure or the marginally competent. But the fact is that tenure or some analogous security blanket is basic to the role of the university as an arena of open inquiry. Scholars must be free within wide bounds to teach, write and research in accordance with their convictions, whether or not these convictions are congenial to their superiors or to society at large...
...controllers. Contends Duffy: "Our pilots make calls to controllers and nobody answers. You can tell when one is under strain when his supervisor comes in and overrides him. More controllers are making errors. They are often fatigued. We just don't want to be handled by tired controllers." The basic problem, in the view of Delta Airlines Pilot Joseph Dorsey, is that "there are too many new people on both ends of that radio...