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...company more user-friendly. Dell is retraining its customer-support staff and offering a new service called Dell Direct, which allows a technician to connect to a customer's computer to root out problems. That's partly in response to harsh criticism after the company didn't initially beef up customer support as business grew, leading to 30-min. waits to talk to a phone rep. Last year Dell also announced it would hire 1,500 more call-center workers. "What I am most excited about is the investment in customer support," says Rollins. "It allows consumers...

Author: /time Magazine | Title: Can Dell Mount a Comeback? | 7/23/2006 | See Source »

...flouts" the rules of the International Whaling Commission (IWC). Although the IWC banned commercial whaling, Norway is within its rights to object to the rules and set its own catch limits. Having eaten whale and enjoyed it, I fail to see any moral difference between eating whale and eating beef, as long as we are responsible in utilizing the resources of the planet. Jan Magnussen Old Lyme, Connecticut, U.S. Preparedness Pays Off Re "Sharing the load" [july 3], on the progress made in providing assistance to Africa since last year's G-8 summit: When large populations are brought...

Author: /time Magazine | Title: India Ascending | 7/18/2006 | See Source »

...hunting those that are plentiful. You stated that Norway "openly flouts" the rules of the International Whaling Commission, but Norway is within its rights to set its own catch limits. Having eaten whale and enjoyed it, I fail to see any moral difference between eating whale and eating beef. JAN MAGNUSSEN Old Lyme, Conn...

Author: /time Magazine | Title: Letters: Jul. 24, 2006 | 7/16/2006 | See Source »

...give dogs their hot pink hue but have been linked to various cancers. So the new uncured franks use natural preservatives instead, like celery juice and beets. Hans' All Natural ($4.99 for six) dogs, for example, have a brownish hue and a pronounced spicy taste. Pure Foods Uncured Beef Wieners ($5.49 for six) have a strong meaty taste and a redder hue, thanks to beet powder. Wellshire Farms offers a spicy frank ($4.99 for five) reminiscent of kielbasa...

Author: /time Magazine | Title: A Boffo Barbecue | 7/5/2006 | See Source »

...kids won't eat 'em? Try Organic Valley Organic Hot Dogs ($5.99 for seven), smoked over hickory hardwood to give them a traditional taste. Or serve an Applegate Farms Great American Organic Hot Dog ($4.99 for eight), made from grass-fed beef. It has a slightly mushy texture, but the seasoning and color give it the most authentic hot-dog look and taste...

Author: /time Magazine | Title: A Boffo Barbecue | 7/5/2006 | See Source »

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