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...explains: "Mars has five guiding principles, one of which is efficiency, and high-performing teams are by far the most efficient way of operating ... By using this process, teams quickly begin having authentic conversations, in real time: dealing with issues and not dancing around them. You see the impact quickly; people either step up or opt out. It becomes very evident where your issues are, who your players are, what you need to do to change the shape of the business. This model can speed up progress in these areas by years...
...somehow perfect that Illinois Governor Rod Blagojevich would begin his media self-justification-and-jury-pool-influence tour at the same time that American Idol has returned to TV. Like the bad auditioners who spring anew from city and heartland every winter, Blago inspires the same questions every time he opens his mouth: Does he really have no idea how he sounds to other people? It's gotta be an act, right...
...born solipsists; we begin life thinking that our perceptions define reality. Gradually we learn perspective: that there's a difference between how we see ourselves and how others perceive us. Since the invention of recording media, nearly every child has gone through a ritual unsettling demonstration of the gap between ideal self and actual self: hearing what your voice sounds like on tape. Play a kid's voice back to him for the first time and his reaction will probably be, "That's not me. I know what I sound like...
Which doesn't mean that Barack Obama should begin weeping at press conferences to make us sad or bang his fist on a lectern to goad our anger. But his Administration might want to avoid messages that portray the recession as a frightening monster rather than as a maddening, depressing but solvable problem...
...fitting suit who has a reputation for occasionally putting his foot in his mouth? The one who speaks in a disembodied patter while his nail-bitten fingers fiddle with his constant liquid sidekick, a can of Diet Coke? And then, just when you begin to ask yourself these questions, Summers starts speaking with an almost poetic clarity, in those perfectly formed sentences that have made him an in-house economist for three of the past five Presidents. "Any study of history reveals that with crisis comes enormous fluidity in the system," he says, a foot tapping now. "In Washington...