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Perhaps you saw Ivan Seidenberg back in the 1960s when he got his start working for New York Telephone. Those were the good old days of telecommunications, when "phone company" and "AT&T" were synonyms. Interstate calls cost a small fortune. Copper wires, pioneered by Alexander Graham Bell in 1876, were still state of the art. And Seidenberg was the guy you might have spotted crawling into manholes in New York City and cheerfully splicing phone lines together deep underground--peeling back the rubber coating on the finger-thick wires, laying the cable on the splicer and then gently pressing...
Last year Seidenberg made $8.5 million in salary and bonus. Letters that spooled from the fax in his office at Bell Atlantic generally addressed him as "Dear Vice Chairman." For the past half decade, Seidenberg, 51, has been working to make that copper sing and dance with stuff no one could have dreamed of in 1966--video, for instance, or 3-D Web pages. He is also making that copper work closely with its successor: hair-thin fiber-optic cables that offer vastly expanded speed and capacity--which translates to consumer value and, he hopes, corporate profit. Seidenberg, who oversaw...
...YORK: Are we correcting yet? The markets picked up Wednesday where they left off: With volatile trading and wild fluctuations. The Dow plunged and rose more times than Greg Louganis; it ended up nearly 60 points. Either investors had taken the symbolic presence of a lion at the opening bell to heart, or there was a whole lot of bargain-hunting going...
...late and start again early because the Do-Nothing Congress needs something to run on in November. And so last week saw everything from a vote to send condolences to Florida for its wildfires to trade votes, abortion fights and a health-care bill passed just moments before the bell rang shortly after 3:10 p.m., telling lawmakers that school was out, the week's work was over and they could go home. John Boehner, the fourth-ranking House Republican, was sitting in his hideaway, the small office he often uses for meetings on the Capitol's first floor. There...
...that?" Perversely, customers got so used to the abuse that it became easy not to give them what they wanted. "Managed dissatisfaction," Antioco called it. He is no stranger to making unhappy customers whole. Previously he cleaned up convenience-store retailer Circle K before moving on to run Taco Bell...