Word: bernard
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...arrogance and naivete in the e-conomy, there's long been a bias against seasoned managers from traditional industries, a belief that experienced folks would clash with the culture and drag the operation down. "Dotcom people describe old-media people as if they were from another century," observes Paul Bernard, head of a New York City-based training and coaching firm, Paul Bernard & Associates...
...consultant to be his COO. "Having senior executives makes investors, Wall Street, the public, employees and customers more secure about the company and the services you are providing," Calacanis says. "It can mean the difference between getting a $1 million contract and no contract at all." Says e-coach Bernard: "No one cares how cool you are if you can't meet payroll...
...most glaring weaknesses among Internet companies has been poor follow-through. The trouble with "many dotcom people, as with many entrepreneurs," notes Bernard, is that "too often they are in love with the idea but not the implementation." By and large, they've done a great job marketing their sites and proving there's demand for what they do, but then they neglect the housekeeping chores necessary to run the business and fulfill their promises to their customers, such as hiring enough production managers, says Dale Kutnick, CEO of the Meta Group, a technology-research and advisory firm...
...competent HR person can also help establish some basic personnel policies and practices that are important but often missing at a dotcom, Bernard says. Everyone should have a clear job description, for example, and undergo routine evaluation so that there's no confusion (or surprise pink slips) and the company can make sure it's got all legal bases covered. Rewards should be doled out fairly. Handing out raises or shares "willy-nilly," Bernard says, creates resentment among the staff...
...ourselves as being a catalyst for Jewish life at Harvard," says Bernard Steinberg, Hillel's executive director. "We want to bring Jews of different groups together...