Word: bernards
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Dates: during 1990-1999
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...want of a light saber, a toy drum, a doll, a jigsaw puzzle and a Slinky, Elizabeth Bernard almost stopped believing in the e-commerce Santa Claus. The Louisiana mother of three and veteran online shopper chose her presents at Sears' wishbook.com way back on Dec. 6--well within the holiday-delivery comfort zone. But by Dec. 14, her $250 box of goodies was still stuck in cyber limbo. She dialed customer service, and a cheery representative told Bernard that her order didn't exist. More than 10 anguished calls later, she clicked on FAO Schwarz fao.com) which rushed...
...comfort, Bernard is not alone, and neither is Sears. The final days of the Internet's first really big Christmas were punctuated by a mountain of undelivered packages and a blizzard of complaints: computers that crashed, orders that vanished, items suddenly out of stock or stuck in the warehouse. In a telling field test, the results of which were released with only five shopping days left, staff members at Andersen Consulting tried ordering 480 gifts at 100 of the most popular online stores and managed to get through only 3 times...
...crystallizes the century's chief concerns of life and art: man's existential predicament, the line between illusion and reality. And it's more fun than Waiting for Godot. RUNNERS-UP Man and Superman by George Bernard Shaw; Long Day's Journey into Night by Eugene O'Neill...
...session before Y2K, neither has been able to match the NASDAQ comebaq. That index's outperforming of both the Dow and the S&P may make 1999 the year tech stocks finally silenced their naysayers. "The NASDAQ represents the vanguard of the American economy," says TIME senior business writer Bernard Baumohl. "Many of the companies represented on the index are going to be the winners in the next ten or twenty years because they're on the cutting edge of innovation and growth in the American economy." And that's going to make NASDAQ the place...
...among online grocery services, and Maryanne Murray Buechner wonders how Wal-Mart will fare in an e-commerce world. "The Internet clearly has been one of the most dynamic forces in the history of capitalism," says business editor Bill Saporito, who produced the package with help from senior reporter Bernard Baumohl, deputy picture editor Rick Boeth and associate art director D.W. Pine...