Word: blumen
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Dates: during 1980-1989
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...element of surprise that is most unsettling to executives confronted by sudden catastrophe. Says Fink: "The savviest chief executive in the world often falls victim to a kind of paralysis when a crisis strikes." Any kind of conditioning may thus be comforting in a crunch. Says Jean Lipman-Blumen, a professor at California's Claremont Graduate School's Executive Management Program: "The worst part of a crisis is being unprepared. By removing the unexpected quality you are removing that which is most unnerving...