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...wake of alleged conflicts between Au Bon Pain employees and homeless patrons, restaurant management and the Homeless Civil Rights Project (HCRP) have drafted a set of principles guiding treatment of patrons by the staff...
...eight principles, outlined in an Au Bon Pain press release in October, dictate that patrons should not be discriminated against on the basis of their appearance or the "nature of their situation." But, the guidelines say, "management reserves the right to exclude all whose behavior is disruptive or threatening, regardless or their economic status. Sleeping and panhandling are recognized as disruptive behavior...
...Bon Pain agreed to write the guidelines in response to a request by the HCRP, a Boston-based organization of homeless and formerly homeless people. HCRP's request came after an increase in the number of complaints of discriminatory incidents following a change in Au Bon Pain management a few months ago, said Jack M. McCambridge, director of HCRP...
Following the wave of allegedly discriminatory incidents, HCRP was prepared to picket the Au Bon Pain restaurants, McCambridge said. But the Au Bon Pain corporate office was responsive to HCRP grievances, McCabridge said, and the plans to picket were called...
Wernher P. does not blame anyone for his hardships. "Basically, the people here are great," he says of his co-workers and supervisors at Au Bon Pain. "But the big shots? I won't say they don't care, but they don't encourage you too much...