Word: bose
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Dates: during 1970-1979
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Intially, for instance, Bose found it hard to gather data about the physical condition of various systems and equipment under the specific responsibility of certain groups. But he claims that as each department saw that the long-run benefits of "putting all of the cards on the table" became apparent, this resistence subsided...
Another problem Bose says he had was in encouraging critical comment from the non-professionals involved in the planning project...
These are the initial barriers that central planning at Harvard must overcome. Naturally, autonomous faculties and departments tend to protect themselves and to seek to mask their shortcomings. Bose says that he faced a certain degree of institutional resistence in his gathering of information, particularly from departments such as Buildings and Grounds that are responsible for keeping the physical plant in working order...
...That's the way it probably would have been in the sixties if they'd been working with us. But instead we had a hard time getting them to say anything. They just automatically deferred to us on any questions. They were not critical at all," Bose says...
...tendency of most of the members of the planning discussions who were not technical or institutional experts was to defer to those who were, those who had studied the problems. This lessened what Bose thought could have been constructive debate about the particular planning problems...