Word: boss
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...Boss: You have to be the bigger person. Even when you’re frustrated with a person, you have to make yourself see their non-frustrating side...
...Boss: Okay, or you have to force yourself to find their non-frustrating side...
...Boss: You have to always balance what you want to say by what they are willing to hear. In the end, you never quite say what you mean...
...Boss: Well, not exactly...You just make them think you’re saying something different than...
...Boss: No. [Pause.] Well, kind...