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...gave Management Consultant Robert Bramson [March 17] an opportunity to tell the bosses how to cope with what he calls "troublemakers in the office," which is like telling the Soviets how to cope with the Afghan rebels. I hope he will now tell the millions of good and responsible, but exploited and abused employees how to cope with greedy and mean bosses...

Author: /time Magazine | Title: Letters, Apr. 14, 1980 | 4/14/1980 | See Source »

...Robert Bramson's theories are based on the premise that managers are universally competent, highly stable individuals. Those of us who have had the unfortunate experience of working under incompetent supervisors are fully aware that such ineptitude often causes the very behavior the author focuses...

Author: /time Magazine | Title: Letters, Apr. 14, 1980 | 4/14/1980 | See Source »

...Management Consultant Robert Bramson's nosology of office malcontents and combatants [March 17], I add the memo writers, a species especially pesky to bosses. The memo is such a potent weapon. It gets under the skin and demands attention. I should know. My boss replied with a pink slip...

Author: /time Magazine | Title: Letters, Apr. 7, 1980 | 4/7/1980 | See Source »

...this approach work with our five lands of customers?" The questions may lead know-it-alls to see their errors because they are among the few troublemakers "who can be influenced by clear logic, especially if their logic is off." If the know-it-all is too intimidating, says Bramson, an employee might want to knuckle under. "Take a frank, subordinate stance as an alternative to sitting and seething. If nothing else, it will relieve tension...

Author: /time Magazine | Title: Behavior: Troublemakers in the Office | 3/17/1980 | See Source »

...Though Bramson's advice may strike some as manipulative, he prefers to call it "managing your own behavior." His argument: candor and self-assertiveness are valuable tools, but they are not automatically useful in getting along with difficult colleagues. Says he: "People should do something different from what comes naturally. Being candid is always worth trying once, but it won't always solve the problem." Bramson also has a surefire cure for office problems, but it may not be practical for too many employees. "The best way to cope with difficult people," he says...

Author: /time Magazine | Title: Behavior: Troublemakers in the Office | 3/17/1980 | See Source »

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