Word: caledonians
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Boeing has also won an enviable service record to back up its sales. Its maintenance teams and spare-parts pallets from Seattle turn up anywhere around the world quickly whenever the company's planes develop problems. Says British Caledonian's engineering director, William Richardson: "We can signal that we need a part on Monday afternoon, and it will be in London on Tuesday morning...
Richardson relates an experience familiar to just about every airline executive who has suddenly found himself in need of service and spare parts to get a grounded Boeing back on line. Part of the fuselage wiring in a 707 cargo plane that British Caledonian was operating under lease from another company shorted out and caught fire during loading at Britain's Gatwick Airport outside London and had to be replaced before the plane could fly. Boeing sent in a "recovery crew" from Seattle, which took on the job like a team of open-heart surgeons. Not only did each...
...full-fare minority, American, Pan Am, TWA and British Airways have announced new sections in coach that are designed especially to assure business travelers that, as an American ad says, "you get what you pay for." Following similar three-class plans put in earlier by Continental Airlines and British Caledonian, these airlines will maintain their existing first-class sections but separate the rest of the cabin into two areas: one for full-fare coach passengers, the other in the rear, for the cut-rate folk...
...moved quickly to defend the Texas-based airline. In a plea to the White House. Kahn denounced Britain's action as a "fundamental and flagrant breach" of the Bermuda II pact, which governs air travel between the two countries. He urged Carter to retaliate by suspending British Caledonian's flights between London and Houston, that airline's only service...
...move immediately. He did warn that the U.S. would retaliate in some manner if the British did not agree to new low fares by March 17. Nothing was ever said publicly about possible U.S. restrictions on flights by the state-owned British Airways, a far more important carrier than Caledonian, but the threat was certainly there. As one British embassy spokesman put it: "Carter hung a St. Patrick's Day sword of Damocles over our heads...