Word: call
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...families affected by cancer, the phone number is easy to remember: 1-800-ACS-2345. The letters stand for the American Cancer Society, and dialing the number takes you to the ACS's National Cancer Information Center in Austin, Texas. The call center fields about a million calls a year, offering answers questions both simple and complex, from "Where can I get help with transportation when I can't drive to chemo appointments?" to "How do I find insurance if my illness forces me to quit...
...Half the calls coming into the center deal with paying for treatment, either because lifetime limits on policies are quickly reached - cancer is one of the five most costly medical conditions in the U.S., according to the ACS - or because the patient is struggling to maintain coverage in the face of rising premiums and accumulating co-pay costs. Some, having been forced by illness to stop working, must struggle to keep their employer-sponsored coverage through COBRA rules. Others are looking for access to sometimes pricey state-funded high-risk pools, and 72% of the callers are simply uninsured...
...Wilhite found the call center after a friend suggested she call the Cancer Society as her family's crisis worsened. In March 2007, her daughter Taylor, now 10, received a diagnosis of acute myeloid leukemia, a fast-growing cancer that not only took a toll on Taylor's body but also quickly consumed the $1 million lifetime health-care benefit the girl had under her father's employer-based coverage. After three chemotherapy treatments, her cancer went into remission, but she suffered multiple side effects, including heart and hip complications, that may dog her for years to come. After state...
...older sibling, is still all business, though Wynn had his decorator, Roger P. Thomas, nod to the Las Vegas of the past. The casino floor is dominated by a color that the company says used to be standard in casinos in the bad old good old days - just call it whorehouse red. But it works here, with the brilliant red chandeliers, the whole effect muted a bit by judicious use of off-white fabric. The other delicate touches are cast, oddly enough, by natural light streaming in from either end of the casino floor. And not only through windows...
...Above the buzz of the casino, life changes dramatically. The hotel is 48 floors of tranquility. Primary colors take a backseat, and neutrals, Zen greens and black dominate the color palette in the suites, all of it magnified by those giant windows. You are trying not to call it elegant, because that's not supposed to happen in Vegas, but the Encore exudes elegance right down to the European antiques that decorate some of the lounge areas. There's a separate check-in area for the tower suites that just oozes calm. (Watch TIME's video on Macau's gambling...