Word: call
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...when an officer cleaned blood out of the police car and contracted hepatitis, and so he sued the state and got a big payment. Now if somebody bleeds or vomits or even spits in a police car, the officers aren't allowed to clean it up. They have to call someone to come and clean it. I know Neal was called in to clean up after a fight in a prison shower where there was quite a lot of blood. So there's quite a mixture of situations, although most of them are suicides...
...take me through the general process of what happens when Crime Scene Cleaners gets a call? First they look at all the objects that should be thrown away. Say the suicide is in the bedroom. Straight away, the bedclothes come off - they're going to be thrown away. The mattress - that's going to be thrown away. If there are valuables that can be cleaned, they'll start cleaning them and moving them out of the way. If it's a carpeted floor, there's no cleaning this stuff out of the carpet, so they'll roll...
...remember going out there and thinking Neal was this ghastly person. His slogan was "Praying for Death." He'd say that every morning he'd wake up and pray for death, and it would just keep coming. He'd get delighted when he received a phone call about a shotgun suicide. I remember thinking he was this mean, horrible character. And then the same thing happened to me. I was trying to write a book that's potentially going to be earning money off of people dying...
...needs you to be there? I call it job security. In these trying times it's nice to know I won't be outsourced or replaced...
...wrongly charged for a piece of weighty baggage is to keep your cool. Don't lash out at the airline representative. You can ask to have your bag weighed on a different scale, but if you still get hit with a fee, pay it with a credit card, then call your credit-card company and let them know you plan to dispute the charge. You should also file a grievance with the airline...