Word: callers
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...spouses and bosses, it might be life-enhancing for you to provide a reason for the blow off. Palm designed the "ignore with SMS" feature for those occasions. It does what it sounds like: broadcasting a short, predetermined message ("I'm feeding the tigers") back to your ignored caller...
Wornum’s desk is one of nine in the crowded room, each equipped with three phones, a switchboard laden with 84 black buttons, and four computer screens—some of which can graphically display the location of the 911 caller...
Equipment failure is one such problem. Two weeks ago, two dispatchers were talking to two separate callers, and one of them tried to hang up by pressing the release button. But the button stuck, the two calls crossed, and the 911 caller was couldn’t communicate clearly with the dispatcher, L.J. Silva...
Silva rushed to get contact information for the 911 caller so they could talk without interception. In addition to his duties as a dispatcher, Wornum must handle whatever complications arise on the spot. He dropped his relaxed demeanor and acquired a sense of immediate purpose, placing a quick phone call to get the button repaired as quickly as possible. He says it is sometimes necessary to be brusque in order to convey the urgency of the situation to the repair company...
Each dispatcher, however, is also trained to handle situations in which help is needed while emergency personnel is en route to the scene. These situations include suicidal callers and those trying to assist women who are giving birth. If a caller is helping someone who is in labor, it is the dispatcher who leads the caller through delivering the child until the emergency responders arrive...