Word: calling
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Dates: during 1990-1999
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Johnson is part of a small but impressive welfare-to-work program Sprint began last October in one of Kansas City's poorest neighborhoods. Sprint's 18th-and-Vine call center employs 48 operators, half of whom were on public assistance. The center is meeting its performance standards, and its 77% retention rate is more than twice as good as Sprint's call center in the Kansas City suburbs. That's a big deal in an industry where every employee departure can mean $6,000 to $15,000 in lost training and productivity. Sprint is thinking about upping the 18th...
...government didn't do it, somebody else would. That somebody turned out to be America's employers, working hand-in-glove with the insurance companies. Today 85% of all insured employees--up from 53% five years ago--have moved out of traditional fee-for-service plans, in which doctors call the shots and insurance companies pay the bills, and into managed-care plans, including health-maintenance organizations, or HMOs. Almost every aspect of medical care provided by HMOs is second guessed--not by the government, not by Hillary, not even by doctors, but by the bean counters...
...they change jobs; that spends $24 billion to provide medical care to uninsured children; that requires Medicare to cover preventive screening for breast cancer, colon cancer and osteoporosis. The fact that at least two-thirds of the states moved ahead on reining in managed care has only increased the call for action on the federal level, because more than 40% of the U.S. population is covered under health plans outside the reach of state regulation...
...emotional," said Jones as she began her tour of the stables turned museum. Look, there is Diana's wedding gown. There, the handwritten draft of the earl's famous funeral oration. There, on a lakeside garden temple, is a plaque with Diana's words, "Whoever is in distress can call on me. I will come running, wherever they are." And, finally, on an island in the lake, unreachable, are the plinth and urn that commemorate her burial place...
...Bishop flew one of the planes that dropped the gas that day. "They briefed it was tear gas--CBU-30, they called it," he says. Eugene McCarley, the mission commander, agrees. "My eyes burned slightly, and maybe a little bit difficult to breathe, but not so it should have rendered anyone ineffective," he says. "We did not use lethal gas, and we did not kill any defectors, men, women or children." John Plaster, who served in the Studies and Observation Group during Tailwind, says, "Nerve agent never was used, and it was not available on call even...