Word: calling
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Dates: during 1990-1999
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...They call themselves the First Family of Fireworks...
...programs and websites, the digging nowadays should be a breeze. But is it? "Computers have made the process easier and more accessible to more people," says David Rencher of the Family History Library, but, he points out, they can also perpetuate mistakes, since "it's also impossible to call back information." Cautions archivist Connie Potter of the National Archives: "What with websites, e-mails, faxes and cell phones, people think they are going to find information right away once it's on a computer system. They're not. It's a complex, time-consuming process. You start with one fact...
Billy Watson, the man they call Opie because he looks a little like the kid from Mayberry, was drenched with sweat one day in the Mueller lunchroom, where he made himself a sandwich of white bread and vacuum-packed ham he'd brought from home. On the job since he got out of high school 15 years ago, Watson connects the aboveground portion of hydrants to the belowground portion, pushing iron logs around with the help of an overhead crane...
...call the office at 4 in the morning, and half my team is here," says Porter, who has a pillow on the sofa in his office. In the death march leading to a deadline on a game Porter had to finish early in June, his 20-member crew worked seven days a week for six months...
Johnson took her chance and ran with it. She woke up at 5 a.m. and spent two hours on buses, dragging the kids to day care and then getting to training classes. For nine months now, she has been an operator at Sprint's calling center at 18th and Vine, and she's a star. She sits at a computer with a headset on, placing calls and billing calling cards. She handles 600 calls a day, at an average of 38 seconds a call. Already, she has racked up four "good customer-contact reports" from satisfied callers...