Word: calls
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Dates: during 1990-1999
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Charles Schwab, one of the country's leading financial-services firms, is putting that principle into practice at its four regional call centers, in Indianapolis, Ind.; Orlando, Fla.; Phoenix, Ariz.; and Denver. Some 300 of the 3,500 brokers and customer-service representatives at the centers work in the evening or at night, answering calls on everything from account balances to securities prices. When Deborah Maldeney, now a team manager at Schwab's Indianapolis center, joined the company, she took advantage of one of the 40 different job schedules Schwab offered her. She needed to begin work after finishing...
...that job seekers need to offer prospective employers a confident, pleasing touch. How does their version of schmoozing differ from networking? "Conventional networking is the clammy science of collecting business cards ad infinitum," say the authors. "No one particularly likes to network, and no one likes to receive a call from a desperate, edgy networker either...
...schmoozing too calculated, the authors argue that such interactions grease the workplace wheels for the betterment of careers and commerce. "Most people at the top of their fields are terrific schmoozers," say the authors. "They understand the importance of maintaining a strong, supportive and diverse circle of contacts to call upon...
...Insider (Why not call it Smoke?) has Al Pacino (as 60 Minutes producer Lowell Bergman) pointing and shouting like an aging mafioso. But Pacino is one of the good guys. The real gangsters are tobacco barons in Louisville, Ky., and network lawyers in New York City. They speak in genial or condoling tones; they have only the best interests of their corporations at heart and truly hope you see it their way. Otherwise they'll crush you. Brown & Williamson CEO Thomas Sandefur (played by Michael Gambon) has a manner as smooth as the draw of a Kool menthol into...
...Smiley, "this was high noon. If we backed down, the next time we challenged anybody, the word would be out that if you call ABC, [it] will make us shut up." The next day, with Joyner's blessing, Smiley blasted ABC for threatening to cancel the show. ABC's and CompUSA's switchboards were overwhelmed with angry phone calls from Joyner's fans. Last week Halpin appeared on Joyner's show and promised to hire a black-owned ad agency and to give a 10% discount to those who had sent in CompUSA receipts. Everyone's happy...