Word: calm
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Dates: during 1970-1979
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Department stores, city governments and auto companies all have complaint bureaus, but they are too often designed to blunt the complainer's anger, calm him down and send him away with a vague sense that he has made himself heard. In the vast distribution system, redress is lost in the ever-receding levels of responsibility. The salesgirl shrugs and says: "I just work here." A car owner takes his new-model, newly purchased car back to his dealer to complain that, say, the trunk lid no longer latches shut when slammed down. The dealer cannot...
...lose heart. They should learn to suppress that feeling of embarrassment, the worry about what other people will think of them. If the neighbors are playing their radio at a level that suggests that they are deaf, pound on the wall. Or ring their doorbell and expostulate in calm, well-reasoned tones. If a bargain gadget advertised for sale turns out to be not as advertised, arm yourself with the advertisement and demand redress. Faced with an outrageous bill for a crankcase repair, demand to see the "flatrate manual" used in the trade to standardize prices for parts...
...first would be a unified float of all the major European currencies against the dollar, a course favored by officials of Belgium, The Netherlands and Luxembourg. While floating against the dollar, the European currencies' exchange rates against each other would be held steady. That might indeed calm speculation. But it would be a step toward dividing the world into potentially hostile monetary blocs-specifically the U.S. v. Europe-that American Treasury officials have long feared. And since not all European finance ministers want a unified float anyway, that move did not appear likely...
...used: Catling guns, CBU attacks, conventional bombs and finally, two hours before sunset on Thursday, a B-52 strike 900 meters to the northwest against a Communist tank concentration. But the guns keep moving, and rounds keep coming in. Right now, the situation in An Loc is considered calm, despite the unnerving intrusion of an average of 200 rounds...
Rose finally resolves the problem by taking her husband back. Somehow things change at once. She becomes more querulous and resentful; her beloved tacky neighborhood suddenly gets chic. But her motives are still homely and consistent. She relinquishes "the spiritual calm it had been a crime to ose" because she finally cannot deprive the children of their father-or him of them...